QUONDAM REDUX Menu + AboutSourcingShopJournal
Client serviceShipping and returns.How we pack and ship your piece, what happens if something goes wrong, and how to return it.Questions about an order? Email [email protected] and we’ll help.
ShippingHow we ship.We ship from Southern California within 1–2 business days of your order. Delivery time depends on where it’s going, the shipping method and the time of year; the carrier’s tracking shows the expected date, and we can send you tracking details if you need them.Shipping cost depends on the destination and the size and weight of the piece. The full price, including shipping, is shown at checkout.We pack every lamp by hand, wrapped in bubble wrap and secured in its box so it can’t shift in transit, so it arrives in the condition you bought it. We insure each shipment for the full value of the piece. Insurance covers the piece, not the shipping charge.If shipping costs more than you expectedLarge, heavy and delicate pieces can be expensive to ship at standard rates. If the shipping at checkout is more than you’d like to pay, email [email protected] before you buy. We can sometimes find a different carrier, a slower service or a more flexible timeline that brings the cost down.International delivery, pickup and quotesWe ship within the US and can arrange international delivery on request. For international shipping, local pickup in Southern California, or a shipping quote before you buy, email [email protected] with the piece and where it’s going.
Returns and refundsReturning a piece.You have 10 days after your piece arrives to request a return. It needs to be in the condition you received it, unused, in its original packaging and with any tags, and you’ll need your receipt or proof of purchase.To start a return, email [email protected] with the subject “Returns”, your order number, your name and the reason. If we accept the return, we’ll send you a return shipping label and instructions. You pay the return shipping, and we recommend keeping proof of postage. We can’t accept pieces sent back without a return being agreed first.Once the piece is back with us and inspected, we’ll tell you whether the refund is approved. Approved refunds go back to your original payment method; your bank or card company may take a few days to post them. Gift cards can’t be returned.
Damage and problemsIf something isn’t right.Antique and vintage pieces show their age and use, and each listing describes that wear. Please check your piece as soon as it arrives, and email us straight away if it’s damaged, not as described or the wrong item, so we can look into it and put it right.Every shipment is fully insured through the carrier. If a piece was damaged in transit, the refund is claimed through the carrier, and we’ll give you any details about the piece you need for the claim.Most of what we sell is one of a kind and can’t be replaced. Sometimes we can find a similar piece; that would be a separate purchase from the carrier claim, so tell us if you’d like us to look.
Questions about an order?Email us ↗Request sourcing →
QUONDAM REDUX Antique & vintage lighting.Selected with knowledge. Preserved with care. ShopMurano glassOil lampsRecent AcquisitionsArchive Sourcing & tradeJournalShipping & returnsAboutYour account [email protected] Southern California PrivacyTerms © 2026 Quondam Redux